Terms and Conditions

Terms and Conditions

  1. Returns
  2. Refunds
  3. Delivery
  4. Print and Embroidery Services
  5. Samples
  6. Safety and Product Recall
  7. Payment Terms
  8. Termination

1. Returns

Subject to the buyer having a right to return the goods pursuant to these terms, all sales are final. However, Arion Shop does recognise that there may be occasions when it is appropriate to accept returns.

Arion Shop will only accept returns if the following conditions are met;

  • You can return any item within 14 days, starting from the date on your receipt or when you received/collected any item brought online or on account.
  • Items must be unworn and in their original condition
  • Faulty goods - if a manufacturing or material fault occurs. Products damaged due to wear and tear are not considered faulty.
  • Picking/input error – the products MUST be in a re-sellable condition with no external labels, writing, or damage on the packaging.
  • Damaged in Transit - photographic evidence of how you received the goods will be required.

These products will be inspected by Arion Shop before credit is issued.

Goods not eligible for return are:

  • Items that are for hygiene of the wearer. This list is non exhaustive, earplugs, face masks, underwear.
  • Any items that have been personalised to include embroidery, printing, and alterations in anyway are a non-returnable product unless faulty.
  • Seasonal Products
  • Discontinued Lines
  • Any goods that are not stocked by Arion which have been specially ordered in at the customer’s request.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Return Address:

ArionShop
Unit 10, The Point
Lions Way
Sleaford
NG34 8GG

 

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. Customers/businesses on account will be provided with a credit note. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

3. Delivery/Collection

Domestic UK Orders:

All orders will be packed on our site. The parcels will be collected by a courier from our premises.

Deliveries will be processed as efficiently as possible; we endeavour to have all PPE and non-branded orders completed within 5 working days.

For any updates or enquiries on all order please email shop@arionltd.co.uk or call 01529 413347.

Royal Mail 1st Class – Small Parcel - £6.95 inc vat

Royal Mail 2nd Class – Small Parcel - £4.95 Inc vat

Courier 3-5 Days - £9.50 + vat

Alternative Options:

Click & Collect service from Arion Shop Head office.

Free Collection from the relevant School at the end of every term for all school uniform items.

International Orders:

Enquire with us for an individual quote on international shipping options.

 

4. Print and Embroidery Services

We offer a print / embroidery only service whereby you can purchase the garments separately and then send them to us to be customised. When you use this service, you are sending the garments to us at your own risk. If they are lost in transit, we will not be held responsible. You must track the delivery and handle any issues that arise in delivery. In addition, we recommend tests to ensure that the products are suitable for the printing/embroidery technique that you require. We continually monitor our quality control process, but, if you are supplying the products and there are problems with the garments due to the work carried out, that are not related to the print quality, for example poor quality garments then we will not be held responsible for any of the cost of the garments/products. See our Embroidery and Printing terms for further information.

 

5. Samples

Samples are chargeable at singles rate plus delivery cost. Samples are fully returnable in their original condition. Samples will be credited in full less delivery charge.

6. Safety and Product Recall

Storage and use of any of the goods supplied - Arion have all the information required on health and safety and Arion shall not be liable to you in any civil proceedings brought by you against Arionshop in respect of a breach of the user instruction or any applicable health and safety legislation or any regulations, orders or directions made pursuant to such health and safety legislation in force from time to time or under any directive, regulation, order or other instrument relating to health and safety where such exclusion is permissible by law.

The information Arion shop provide with the goods will necessarily be of a technical nature and if you are in any doubt about the interpretation of this information you should contact us on shop@arionltd.co.uk.

Arion Shop may at its discretion recall any goods already sold (whether for a refund or credit or for replacement of the goods which shall in each case) and/or issue any written or other notification about the manner of use of any goods already sold by Arion Shop. You agree to give all reasonable assistance to Arion Shop or the manufacturer in resisting any claim which may arise under any recall of product by Arion Shop or the manufacturer of such product.

 

7. Payment Terms

Unless agreed otherwise by Arion Shop, a customer who is not on credit terms must make payment for the Goods at the time that the order is placed/confirmation received. Orders will not be processed until payment has been received.

Customers on account will be sent a confirmation email when their items are ready to be collected along with the invoice.

Where credit accounts have been authorised, payment is due 30 days from the invoice date, unless otherwise agreed in writing.

All unbranded products will be held for 7 days. If not collected after the 7 days a refund/credit note will be issued and items returned to stock.

Personalised products if not collected within 7 days, will be posted and an invoice raised for the postage cost accordingly. Please see section 3 for delivery costs.

 

8. Termination

Arion Shop may suspend further supply or delivery as we think fit (without prejudice to any other rights or remedies it may have against You) or cancel delivery of the goods or stop any goods in transit or by notice in writing.

Any credit accounts that are overdue Arion Shop have the right to withhold any further orders until out-of-date invoices have been paid. Your credit account maybe suspended if continued late payments.

 

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